Return Policy

What’s your return policy?

We strictly don’t offer returns and exchanges or buyer’s remorse, only if the purchase you recieve was damage, lost please let
us know by contacting us at email@gerrymartinez.com

Do you offer refunds?

Refunds are only offered to customers that receive damaged items. If any of these apply, please contact us at email@gerrymartinez.com with photos of wrong/damaged items and we’ll sort that out for you.

Returns

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

If you notice an issue on the products or anything else on the order, please submit a problem report.

Wrong Address – If you had accidentally provide an address that is considered insufficient by the courier, the shipment will be returned to our facility.

Returned by Customer – We do not refund orders for buyer’s remorse as well as size exchanges. In either way returned is accepted, the withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer’s specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons, therefore wereserves rights to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

Contact Us: email@gerrymartinez.com